Terms of Service

Please read these terms of service carefully before using our cleaning services.

1. Acceptance of Terms

By scheduling or using our cleaning services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

Holly's Cleaning Service provides residential and commercial cleaning services as described on our website and in service agreements. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. Scheduling and Cancellations

Appointments must be scheduled in advance. We require at least 24 hours' notice for cancellations or rescheduling. Cancellations with less than 24 hours' notice may be subject to a cancellation fee of up to 50% of the service cost.

4. Access to Property

You are responsible for ensuring our cleaning team has access to your property at the scheduled time. If we cannot access your property, you may be charged a lockout fee.

5. Payment Terms

Payment is due upon completion of services unless other arrangements have been made in advance. We accept cash, checks, and major credit cards. Recurring services may require automatic payment setup.

6. Satisfaction Guarantee

We strive for 100% customer satisfaction. If you are not satisfied with any aspect of our service, please notify us within 24 hours, and we will return to address the issue at no additional cost.

7. Liability

While we take great care with your property, Holly's Cleaning Service is not responsible for:

  • Normal wear and tear
  • Pre-existing damage
  • Items that are improperly mounted or secured
  • Damage due to faulty or deteriorated surfaces

We maintain comprehensive insurance coverage for any damages directly caused by our cleaning team.

8. Privacy

We respect your privacy and handle all client information according to our Privacy Policy.

9. Modifications to Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on our website with the effective date.

10. Contact Information

If you have questions about these terms, please contact us at:

Email: hollyscleaningservice2000@gmail.com
Phone: (615) 955-3479
Address: Nashville, TN

Last updated: March 2025